Report a Phishing or Spoofed E-mail

We take phishing and spoofing attempts on our customers very seriously. If you receive an e-mail that you think may not be from Locoprice, please report it to us by sending the e-mail to admin@locoprice.com.

To report a phishing or spoofed e-mail:

  1. Do one of the following:
    • Open a new e-mail and attach the e-mail you suspect is fake. Note: Sending this suspicious e-mail as an attachment is the best way for us to track it.
    • If you can’t send the e-mail as an attachment, you can forward it.
  2. Send the e-mail to admin@locoprice.com.

Note: Locoprice can’t respond personally when you report a suspicious e-mail to admin@locoprice.com, but you may receive an automatic confirmation. If you have security concerns about your account, please contact us using the Contact Us button.

About Identifying Whether an E-mail is from Locoprice

E-mails from Locoprice will never ask you for personal information. If you receive a suspicious (sometimes called phishing) e-mail, here are some tips to determine if it’s an e-mail from Locoprice.com.

If you received an e-mail regarding an order you didn’t place, the e-mail likely wasn’t from Locoprice.com. Please send the e-mail as an attachment to admin@locoprice.com.

Important:Don’t open any attachments or click any links from suspicious e-mails.

Suspicious e-mails not from Locoprice.com often contain:

  • An order confirmation for an item you didn’t purchase or an attachment to an order confirmationNote: Go to Your Orders to see if there is an order that matches the details in the e-mail. If it doesn’t match an order in Your Account, the message isn’t from Locoprice.
  • Requests for your Locoprice.com username and/or password, or other personal information
  • Requests to update payment information
  • Links to websites that look like Locoprice.com, but aren’t Locoprice
  • Attachments or prompts to install software on your computer
  • Typos or grammatical errors
  • Forged e-mail addresses to make it look like the e-mail is coming from Locoprice.comNote: If the “from” line of the e-mail contains an Internet Service Provider (ISP) other than @locoprice.com, then it’s a fraudulent e-mail.

About E-mail Verification for New Accounts

We may ask that you verify ownership of your e-mail address before creating a new account.

Important: If you think you may have an account already, it’s always best to use your existing account. You can select “Forgot Your Password?” on the sign-in screen to regain access if you’re having trouble signing in. If you create a new account with an e-mail that’s already associated to a Locoprice account, the existing account(s) will be disabled. Once disabled, the existing account(s) won’t be able to access order history, gift certificates, digital purchases, or any other data.

If you do wish to create a new account using an e-mail that’s already associated to an Locoprice account, you’ll need to verify that you can access that e-mail address. To verify your e-mail address when creating a new Locoprice.com account:

  • Click the link in the verification e-mail that’s automatically sent after attempting to create the new account.
  • Follow the on-screen instructions.

Note: If you didn’t receive our verification e-mail:

  • Confirm that your e-mail address was entered with the correct domain name and no spaces.
  • Check your spam or junk e-mail folder.