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FAQs – Frequently Asked Questions

You are here :>FAQs – Frequently Asked Questions

We accept, when available in the payment page (it depends on the country from which you want to pay), a variety of payment methods.

  • Credit/Debit Cards
  • PayPal
  • Western Union
  • Wire Transfers
  • Boleto (For Brazil)
  • Yandexmoney/Qiwi (For Russia)
  • Realtimebank-Ideal (For Netherlands)
  • Realtimebank-Sofort (For Germany)

When you order multiple items from our store, please note that each one of them can have a separate shipping from the others, and a separate shipping policy. Check carefully the shipping cost in the order resumen and in the total amount you will be asked to pay. Also please note that in this case you will receive each item apart from the others.

In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.

Due to customs regulatory policies, please note that we are unable to list purchased items as a gift or write an amount lower than the actual product price.

 

Locoprice.com ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely. We can assure Free Shipping Worldwide (in about 45-60 days) depending on the destination Country.

When an item refers to a specific festivity, such as Christmas, this does not mean the item will be shipped before the festivity date, unless this is expressly stated in the description.

You’ll see an estimated shipping or delivery date for each shipment on the item description.

Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address), based on the shipping speed you’ve chosen. The transit time is calculated using business days, meaning Saturday and Sunday don’t count toward the transit time (unless we’ve specifically offered a weekend delivery during checkout).

How Are Shipping and Delivery Dates Calculated

After an order has shipped, you can track your packages by going to Your Orders.

Locoprice FREE Shipping Items
Your order will be normally delivered within a maximum of 45 business days. We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shipping. If you look in Your Orders and see that your items haven’t shipped yet, don’t worry. We may take a little longer than you expect to ship out your order, but we won’t delay shipping if it means we’ll miss the expected delivery date.
Third party orders
If your order was placed with a Locoprice Marketplace seller, shipping and delivery timelines will vary. Ask the seller for shipping details. 

Note: If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order.

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you cannot ask for a full refund, when the cause of the missing delivery depends on you (Incorrect Address or Address Format, Refused by Recipient etc).

Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

If it has been four weeks from the estimated delivery date and you haven’t received confirmation of the return or refund, please contact us.

Reasons for Undeliverable Packages

There are many reasons that a package may be returned to us as undeliverable.

Item is too big for a P.O. Box.
Some items are too big to ship to a P.O. Box and must be shipped to a street address.
Incorrect Address.
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.
Address Format.
If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as “PO BOX” followed by the number. Also, if you’re a private mailbox holder (use a local commercial mail receiving agency), do not use “Box” for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.
Other Address Problems.
If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.  Many items can be shipped to Department of State addresses, however, some cannot and will be returned as a result.
Failed Delivery Attempts.
Most of our carriers make three attempts to deliver a package. Packages that contain more than1,196.61€ of merchandise will always require a signature; otherwise, it is generally up to the driver’s discretion to determine whether a signature is required. After three attempts, the package will be returned to us.
Damaged During Transit.
If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.
Other Transportation Problems.
Packages can be sorted to the wrong carrier or labels can be damaged such that the carrier is unable to determine the correct delivery address.
Refused by Recipient.
If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.

All of our items require processing time before they ship. Processing time for most items is displayed on the item’s product detail page. Shipping time varies based on the shipping method you chose at checkout and on sellers policies. Please check carefully the item description and conditions before buying.

If you would like to make changes to your order, we recommend cancelling your order (learn how here); then, proceed to place a new order. Please note that while most of our products can be cancelled up until they are shipped, certain products cannot be cancelled for restocking/processing fees may apply.

Most of our products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. If your order status is “Processing”, you can select “cancel this order” to cancel your order. Unfortunately, once an order has been shipped, it can no longer be cancelled.

Please refer to the table below to learn more about the available options at each stage of your order.

MY ORDER STATUS IS:

Your order is currently incomplete, awaiting payment. Once we’ve received your payment, we will confirm it within 24 hours and begin processing your order.

RIGHT NOW YOU CAN:

–Complete payment
–Edit order
–Delete this order

Your order is currently incomplete, and awaiting payment. Once we’ve received your payment, we will confirm it within 24 hours and begin processing your order.

RIGHT NOW YOU CAN:

–Complete payment
–Edit order
–Delete this order

1- Payment Received
We’ve received your payment and are beginning verification to ensure payment security.

OR

2- Payment Confirmed
Your payment has just been confirmed and we will begin processing your order immediately.

RIGHT NOW YOU CAN:

–Check order progress
–Resolve a payment issue
–Cancel this order*
–Request a change of shipping address
3- Packaging

Processing time is the time it takes to get your order ready to leave our warehouses. This includes preparing your items, performing quality checks, and packing for shipment.
Processing time is displayed on the product detail page.
Made-To-Order Apparel: Processing time is simply the Tailoring time displayed on the product detail page.
Items marked “Ships in 24hrs”: Processing time is guaranteed to be shorter than 24 hours.
RIGHT NOW YOU CAN:
–Check order progress
–Request a change of shipping address
–Resolve a payment issue
–Inquire about customs duties
–Cancel this order
Your order has been packaged and sent to the provided shipping address.

RIGHT NOW YOU CAN:

–Resolve a payment issue
–Request a return or refund
–Report missing or wrong products
–Inquire about customs duties

This order has been cancelled.

RIGHT NOW YOU CAN:

–Resolve a payment issue (for refunds)

What to do if your package shows as delivered but you can’t find it?

If your tracking information shows that your package was delivered, but you can’t find it:

  • Verify the shipping address
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

After an order has shipped, you can track your packages on Locoprice.com. From Your Orders, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

Note:

  • International orders may be subject to customs clearance procedures that can cause delays in delivery.